Over the course of our services, we’ve learned that we either succeed or fail based upon our ability to service our customers in a way that is both solution-focused and efficiency. It is not about how many promises we make; it’s about how many we keep. And we aim to keep them all.

Just as safety is integral to everything we do, so too is the level of customer service excellence that we provide. Whether we are providing the technical engineering service, or the highest standard of customer facing facilities services delivery, we ensure that you are getting an exceptional service at the best possible value. By attracting the finest talent and investing in them heavily, we continually develop our employee’s skills and expertise to ensure that we are meeting our customer’s needs every single time.
We manage new and existing facilities for our clients. We are devoted to the maintenance and care of commercial and institutional building such as private building, hospital, office complex, arena etc

Our maintenance culture covers the following areas:

• Air-conditioning and Refrigerator
• Facilities/engineering management
• Construction
• Project management
• Engineering consultancy
• Materials/Spares supply
• Calibration services
• Sub-contractors management
• MEP, HVAC and Civil engineering works
• Engineering manpower supply
• Fire fighting, Fire safety, CCTV, Security/access control system, UPS, Generator specialist contractor
• Suppliers of PPE
• Suppliers of hand and power tools
• Preventive Maintenance
• Predictive Maintenance
• Corrective Maintenance
• Reactive Repairs
• Automation of Building
• Building Fabric and Decorative
• Horticulture and Ground Maintenance

and we provide these services with our clients’ goals (of functional and operational buildings at all time) in mind.

Our Facility Management Services Goals

• Respond to Service Requests in a prioritized and expeditious manner.
• Provide functional facilities that: meet requirements, protect the environment and ensure the health and safety of all personnel and stakeholders.
• Identify potential problems early and within the context of the planned maintenance system so that corrective action may be planned, included in the budget cycle and completed in a timely manner.
• Establish a deferred maintenance list.
• Follow an orderly program so that administrative costs are minimized and the workload is maintained at a relatively constant level.
• Conserve energy and resources by ensuring maximum operating efficiency of energy-consuming equipment and systems.
• Maintain credible relations with all stakeholders
• Ensure to procure and deliver genuine materials and spares that meets OEM specifications
• Identify and implement possible improvements that will reduce costs, improve services and result in more efficient operation.
• Establish data collection systems to develop: uniform reporting formats, use of electronic data processing, supervisory and management control reports, and continual feedback of information between stakeholders.
• Executing engineering projects to international best practice

Health and Safety
Our commitment to health and life safety underpins all its workplace practices. A specific initiative that has contributed to our success for health and life safety practices includes behavioural safety training which builds on the Company’s awareness to health and life safety through personal behaviour.

Quality Management Statement
McGil Facility Management aims to deliver the highest quality of service to its clients which demonstrates consistently high class standards of professionalism in accordance with all requirements and regulations of industry standards.

We operate a formal, documented management framework which complies with all requirements set by the Industry. All activities carried out by McGil Facility Management which may have an impact on our service to our clients are controlled and regularly monitored to ensure that the highest standards are maintained throughout every aspect of the company, to satisfy our clients and encourage continual improvement and growth of the company and its reputation.

Our objective is to achieve complete customer satisfaction and success by providing a service which conforms to all relevant requirements of not only the Industry, but to meet every requirement of each individual customer. Our operations policy and procedure ensures that all work, from initial enquiry to completion and delivery, is undertaken conscientiously and in a manner which sets and maintains a professional and high standard of service.

Our operating protocol is simple yet diverse to ensure clarity and quality in every aspect of the company. Every member of our experienced workforce is required to follow the policies and procedures applicable to their area of expertise.All procedures and practises, routine or specialised, whether formally documented or personally monitored, are subject to regular analysis, beneficial criticism, updating and improvements. Our operating framework demands that activities are effectively controlled and undertaken according to company policy and the client requirements. To ensure these objectives are met we review our activities at regular intervals.

McGil is an engineering management company for whom no task is too small nor too large. We aim to satisfy the needs of every customer, organize plan and support each function and process to ensure a smooth service delivery, and customer satisfaction.